Terms and conditions

General conditions of Sale

INFORMATION ABOUT CONTENTS OF THE QUADRELLI ONLINE STORE

The Quadrelli website is intended for private use only, so the reproduction, transfer, distribution or storage of the contents of the Quadrelli online store, without prior written authorization, is prohibited for any purpose other than strictly personal use.

It is strictly forbidden to introduce links to our website for commercial purposes or without prior authorization from Coureltex - Confecções, Lda, as well as the use of any domain belonging to Coureltex - Confecções, Lda with abusive purposes will be subject to recourse to the competent legal means by part of Coureltex - Confecções, Lda.

In the event of finding links that allow you to access any of the pages of Coureltex - Confecções, Lda on other sites or references to the online store Quadrelli, we inform you that Coureltex - Confecções, Lda has no responsibility for the links or pages, nor for the contents contained therein.

We are strongly committed to ensure that the information presented on the websites belonging to Coureltex - Confecções, Lda is free from typographical errors and we will correct them as soon as possible, whenever they occur.

All contractual information is written in Portuguese, as well as information on articles, communications by e-mail and formalization of the sale, except for expressions very specific to the fashion universe.

ONLINE ORDERING

In order to place an order on the sites belonging to Coureltex - Confecções, Lda, the User must have a valid and frequently used email account and register as a Quadrelli customer, by filling in the form available online . Once registered, just insert in the virtual shopping basket all the products that the Final Consumer intends to purchase, following all the steps of the purchase so that it is successfully completed.

Placing an order on Quadrelli sites is very easy:

- Browse the pages of the Quadrelli online store and find the product (s) you want to purchase.

- Add your favorite products to the Shopping Cart using the Add to Cart button.

- When you understand that you have already chosen all the pieces you want to purchase, finalize the purchase by clicking Checkout.

- Then fill in your personal data in a very simple form (pay close attention to filling in the address).

- Then, select the payment method.

- Review your order.

- Proceed to payment, confirming the order.

- Finally, you will receive an order confirmation via email.

- When selecting the Exit button, at the end of the purchase process, your order is confirmed and you only have to wait for the days foreseen for the postal delivery of the pieces.

As soon as you finish your purchase, you will receive an automatic email confirming the transaction. We suggest that you print it out or download this copy for future reference. If the data is not correct, you can immediately request its change or even cancel the purchase made.

In the event of non-confirmation of payment or non-compliance with these General Conditions and Terms of Sale, Coureltex - Confecções, Lda reserves the right not to accept your order or to cancel it in whole or in part, even after automatic confirmation of same.

PRODUCT AVAILABILITY AND ORDER CONFIRMATION / CANCELLATION

Coureltex - Confecções, Lda only processes an order placed by a customer after confirmation of the respective payment, so it cannot guarantee the availability of the items until the beginning of said processing.

 In the order confirmation, you will find the estimated date for shipping the products, after payment confirmation. Naturally, the estimated time for dispatch may vary depending on the carrier and the destination of your order.

Coureltex - Confecções, Lda only dispatches orders on weekdays. Thus, to estimate the delivery time of orders, weekends and public holidays are not counted. Any delay in the shipment of items, in view of the estimated dates shown, does not confer the right to compensation.

The satisfaction of all orders placed on the website is subject to product availability. Coureltex - Confecções, Lda tries to ensure that all items offered for sale on the website are in stock. However, Coureltex - Confecções, Lda reserves the right not to accept any orders or cancel orders already confirmed for products that no longer have stock. In case of unavailability of the product and / or out of stock, Coureltex - Confecções, Lda will immediately inform the Consumer (a) Final of the partial or total cancellation of his order, and the buyer (a) is entitled to a refund of the amount paid.

ORDER CONFIRMATION OR CANCELLATION

Coureltex - Confecções, Lda may not validate the order that does not have sufficient guarantee of good collection, when the order is incomplete or incorrect, or when the ordered products are no longer available. In any of the referred cases, Coureltex - Confecções, Lda will inform the Final Consumer via e-mail that the sales contract was not concluded and that Coureltex - Confecções, Lda did not proceed with the sale, specifying the reasons for this.

If the products ordered on the Quadrelli website are no longer available at the time of your last access to the website, despite having obtained an order confirmation, or when Coureltex - Confecções, Lda receives your order, the User you will be informed about their unavailability, never exceeding the period of 30 days after receiving the request.

If an order has been placed, and the respective payment, for products that have become unavailable in the meantime , Coureltex - Confecções, Lda will refund the money paid for the unavailable items.

Coureltex - Confecções, Lda reserves the right to refuse any order, regardless of the reason and is exempt from liability for any damages or costs, as well as reserves the right to cancel any purchase even if it has already been accepted or confirmed by Coureltex - Confecções, Lda, namely in the following situations:

- The information on the invoice is not correct or verifiable;

- The order is signaled by the Security Systems of the website as an incorrect, irregular order, or an order susceptible to fraud;

- When the transfer of payment for the order is not received within 2 working days following the acceptance of your order;

- When it is not possible to deliver the order to the address provided by the User;

- If you consider that the Buyer did not have the capacity to perform that act.

- If it appears that there was an error in the presentation of the price of the product (s);

- If the order is assumed to come from a dealer.

PAYMENT CONDITIONS AND SECURITY GUARANTEES

The available payment methods will be presented on the Quadrelli website. We do not accept any payment method other than those mentioned.

You can pay for your products using your personal Paypal account, by bank transfer or by cash on delivery. You can also pay for your order through Multibanco, if this method is available on the website, and you will be provided with all the necessary instructions for this method of payment (entity / reference / total amount).

Any data provided to Coureltex - Confecções, Lda for payment will only be used by Coureltex - Confecções, Lda for the operations necessary to proceed with the respective payment or refund, in the case of return in accordance with the exercise of the right of return, or for communication to the police of fraud cases.

If the Final Consumer chooses to pay by ATM or bank transfer, we will only start processing the order after receiving the payment. Therefore, in this mode of payment, we advise you to make the payment as soon as possible so that you receive your order as soon as possible. Once 5 calendar days have passed after placing the order, and if we have not received any payment, the order will be canceled.

The purchase price of the products and the shipping costs, as indicated on the order form, will be charged to the current account when the purchased products are actually shipped.

We urge you not to attempt to pay by any other means not specified on the Quadrelli website. If you try, Coureltex - Confecções, Lda cannot be held responsible for the loss of payment or any other damages that may result.

SECURITY OF THE QUADRELLI ONLINE STORE AND ALL TRANSACTIONS. 

The Quadrelli online store uses the latest and most robust security technologies available for encryption platforms. All payment information you provide will be encrypted, from the initial moment of your transaction, until the moment the order is processed, and will not be saved on any public server.

Although we use highly evolved encryption software, any payment transmitted over the Internet, or via e-mail, runs some risks, namely when the User does not take the necessary precautions and does not assume the appropriate responsibility.

Coureltex - Confecções, Lda cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, namely damage resulting from failures or delays in the delivery of electronic communications, interceptions or manipulations of electronic communications by third parties or by software programs. computer used for virus communications or transmissions.

PRICES

The prices of products displayed on the Quadrelli website contain / include Value Added Tax (VAT), unless the User is a reseller , in the latter case the prices will be presented without Value Added Tax ( VAT). 

The total price specified in the final menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please transfer only the exact amount specified in the order confirmation and make individual transfers per order.

Shipping fees are calculated per order, the exact price of the shipping fee will depend on where your order will be delivered.

Prices are all broken down in Euros and any change in the place of delivery of the order may have an influence on prices, due to transport costs.

II - Availability

CUSTOMER SERVICES

For additional information or to clarify any doubts, you can contact Coureltex - Confecções, Lda by email apoiocliente@quadrelliloja.com or, if you prefer, by phone 351 252 951 696, from Monday to Friday, from 9:00 am at 6 pm.

PURPOSE AND SCOPE OF APPLICATION

These General Terms and Conditions of Sale exclusively regulate the purchase and sale made in the Coureltex - Confecções, Lda online store, between the User as a buyer and Coureltex - Confecções, Lda as a seller , and apply to all visitors to the Quadrelli website, as well as to any commercial transaction carried out through this online store.

Navigation on the website, as well as the purchase of any product in the Quadrelli online store, implies acceptance of the present general conditions of use and contracting.

Coureltex - Confecções, Lda sells all the products in the Quadrelli collection and will be the entity responsible for selling on the Quadrelli website the articles of that brand.

An end consumer or a user or a buyer is considered to be any person who acts / buys for a purely personal purpose, outside of his business or profession, therefore, without any desire to resell the items he buys at the Quadrelli online store.

Reseller (a) is considered to be any person who acts / buys for purely professional purposes, and is recognized as such by Coureltex - Confecções, Lda.

Coureltex - Confecções, Lda reserves the right to change these conditions of use and contracting, without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services, being that any changes will always be published on the Quadrelli website.

Coureltex - Confecções, Lda reserves the right not to process any order received from users that are not Final Consumers or those that do not comply with the general sales conditions of Coureltex - Confecções, Lda.

The final consumer must provide Coureltex - Confecções, Lda, as a seller, with an email or postal address, or the data relating to another form of contact, which are correct and complete and accept that Coureltex - Confecções, Lda can contact you using this data, if deemed appropriate.

QUALITY AND GUARANTEE

 Coureltex - Confecções, Lda will only sell articles of the highest quality on the Quadrelli website and will never sell second-hand products. Defective or substandard products will be available in the Outlet tab and will be duly marked as defective and / or inferior quality products.

The products offered for sale on the Quadrelli website may not exactly match the actual clothing with respect to the displayed image and colors, especially due to the internet browser and monitor used.

III - Validity of the promotion

VALIDITY OF PROMOTIONS OR COMMERCIAL CAMPAIGNS

Promotional offers or commercial campaigns published on the Quadrelli website are only valid for the moment they are displayed on the website and in accordance with the conditions established, unless information to the contrary is communicated on the website.

In the case of return or exchange of items purchased within the scope of commercial campaigns or promotions, you will be credited or delivered only the amount you actually spent on the purchase of the part you intend to return or exchange.

The conditions for returning orders placed during the period of campaigns / promotions can be changed, being mentioned in a menu created specifically for this purpose.

CONDITIONS APPLICABLE TO PROMOTIONAL CODES (DISCOUNTS)

When used according to the established rules, a promotion code enables the user to enjoy a promotion / discount related to the purchase of a specific product or for a set of products, during the period indicated / associated with the promotional code promotional campaign .

Promotional codes are personal and non-transferable and can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The customer with the promotional code cannot upload or make available a promotional code on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.

The use of a promotional code is subject to only one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.

Promotional codes cannot be exchanged for cash and will not be reissued or refunded.

Without prejudice to any other rights, Coureltex - Confecções, Lda reserves the right to immediately invalidate the promotional code issued if it suspects that a promotional code is being used in violation of the above mentioned assumptions.

IV - Responsibility

COMERCIAL POLITICS

In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.

The photographs presented on the website are merely illustrative. For this reason, we recommend that you consult the product details at length for better information about the respective characteristics of the items you wish to purchase.

Product prices and specifications are subject to change without notice. Despite the extreme attention of Coureltex - Confecções, Lda to keep all the information updated, some products may contain an incorrect price, so we will check the prices whenever we proceed with the processing of orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Final Consumer by email and await your decision to accept the new proposal or cancel the order.

The product catalog of the Quadrelli online store is independent of physical stores, both in terms of price and in terms of products presented and quantities in stock. All promotional campaigns have a limited stock and are exclusive to the Quadrelli online store.

The validation of the purchase order or order assumes that the Buyer is aware of and accepts the General Sales Terms and Conditions of the Quadrelli website.

All data recorded by Coureltex - Confecções, Lda constitute proof of the set of transactions carried out between the Seller and the final Consumer or Reseller, being the responsibility of Coureltex - Confecções, Lda to file the electronic document in which it is formalized. the contract, obliging itself to keep it accessible.

OBLIGATIONS OF CUSTOMERS AND USERS

Any visitor to the Quadrelli website undertakes to comply with and respect these general conditions, in particular by observing the following obligations:

- It is forbidden to introduce, store or disseminate defamatory, obscene, insulting, xenophobic and / or any other content that violate the general principles of law and public order through the Quadrelli website;

- Save, and not disclose, your password to enter the site in order to prevent third parties from accessing your account and personal data;

- Do not use false identities;

- Grant your personal data and correct addresses so that Coureltex - Confecções, Lda can process orders properly;

The final consumer and the reseller are the only ones responsible for the veracity of the personal data communicated to Coureltex - Confecções, Lda and undertakes to insert and inform immediately any changes through your registration account on the Quadrelli website.

Coureltex - Confecções, Lda disclaims any responsibility for any delay or impossibility of processing the order resulting from error or insufficiency of the data communicated by the User, namely at the time of delivery.

RESPONSIBILITY

Coureltex - Confecções, Lda will only be responsible for the damages suffered by the Buyer (a) in the event that such damages result from violations attributable to the contractual obligations of Coureltex - Confecções, Lda before the User, or where the liability results from the applicable legal law.

If the Buyer has suffered damage related to the activity of the website, Coureltex - Confecções, Lda's liability will be limited to damage to Quadrelli products and to reasonable and verifiable costs incurred by the Buyer in due to the violation by Coureltex - Confecções, Lda of these General Conditions and Terms of Sale.

Coureltex - Confecções, Lda cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. Coureltex - Confecções, Lda cannot be held responsible for the damages suffered by the Buyer as a result of improper use of our products.

Coureltex - Confecções, Lda is not responsible for damages resulting from incorrect information on the website.

All products sold by Coureltex - Confecções, Lda are in compliance with Portuguese and Community legislation.

Coureltex - Confecções, Lda declines any responsibility in case of violation of the legislation of the place where the order is delivered. It is up to the final consumer to check with the local authorities the conditions for importing or using the products they wish to order.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All texts, comments, works, illustrations, works and images reproduced or represented on the Quadrelli website are strictly reserved under the terms of copyright as well as intellectual property rights, for the entire world.

Accordingly and under the terms of the Intellectual Property Code, the use of information for private purposes is authorized only, subject to contrary provisions including more restrictive provisions contained in that code.

Any reproduction or total or partial representation of the Quadrelli website, in whole or in part, of the elements included in it is strictly prohibited.

The corporate names, brands and distinctive signs reproduced on the Quadrelli website are protected under the terms of the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the Quadrelli trademark holder.

 If the User intends to use information or materials from the site, he / she needs to obtain a prior written authorization and granted by Coureltex - C5onfecções, Lda.

APPLICABLE LAW

The present General Terms and Conditions of Sale and all emerging disputes related to these general conditions, including their validity, the use of the Quadrelli website or any purchase on it must be governed by Portuguese law.

In the event of a dispute regarding the interpretation or execution of these General Conditions and Terms of Sale, Coureltex - Confecções, Lda and the Buyer undertake to endeavor to obtain a friendly solution, which is fair and appropriate , within a maximum period of 60 (sixty) days from the receipt of the communication addressed for this purpose by any of the parties involved.

In the event of a consumer dispute, the consumer can use the European online dispute resolution platform available at https://webgate.ec.europa.eu/odr. For more information on the platform see http://cec.consumidor.pt/topicos1/resolucao-de-conflitos-/resolucao-de-conflitos-em-linha. To find out the registered Alternative Dispute Resolution entities consult the Consumer Portal at www.consumidor.pt.

In the absence of an amicable solution, under the terms of the preceding paragraph, and in case of non-compliance with these General Conditions and Terms of Sale, both parties establish the Barcelos Civil Court as the competent court, with express waiver of any other.

CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE OF THE QUADRELLI ONLINE STORE

Coureltex - Confecções, Lda has the right to change these General Conditions and Terms of Sale at any time. The Buyer ( a) is subject to the principles and terms in force on the date of his order, unless the law or competent authority imposes any changes to them.

V - Privacy Policy

Coureltex - Confecções, Lda recognizes the importance of protecting the personal data of its customers and of all those who visit the Quadrelli website, and for this reason it has developed a behavioral security standard that meets all the requirements of the General Data Protection Regulation. You can consult our Privacy Policy on the Quadrelli website.

If you have any questions about how we treat and protect your data, please contact us via email: apoiocliente@quadrelliloja.com

PROPERTY RESERVE OF COMMERCIALIZED PRODUCTS

Coureltex - Confecções, Lda owns the company's products until it has received full payment for all these products.

VI - Quadrelli Website

Quadrelli site means all sites belonging to Coureltex - Confecções, Lda, such as:

www.quadrelliloja.com

www.quadrelli.com.pt

www.coureltex.com